Diamond Valley Jewellers Terms and Conditions

Our Web sites https://diamondvalleyjewellers.com.au & https://diamondjewellers.com.au (“Web sites”) are operated by Diamond Valley Jewellers Pty Ltd (“Diamond Valley Jewellers”).

All enquiries may be directed to:
Diamond Valley Jewellers Pty Ltd.
30 Main Street
Greensborough VIC 3088

Email: info@diamondjewellers.com.au
Phone: +61 3 9465 6111
ABN: (enter here)

Your access to and use of our Web sites is conditional upon your acceptance and compliance with the terms and conditions contained in this document and elsewhere on the Web sites (known collectively as the “Terms and Conditions”). Your use of and/or continued access to our Web sites constitutes your agreement to comply with these Terms and Conditions and any amendments and to be bound by them.

If you object to any of the Terms and Conditions or any amendments you should not access or use the Web site. If you violate any Terms and Conditions your right to use and access the Web site automatically terminates.

Changes to Terms and Conditions

Diamond Valley Jewellers reserves the right to occasionally vary and update these terms and conditions without prior notice. Your continued use of the Web site after such changes constitutes your acceptance of the variations. We therefore recommend that you review this page on future visits to this site.

Copyright and Intellectual Property

All of the content you see on this Web site, including all of the page headers, images, illustrations, graphics, information, data, software, advertisements, text and other material (“Content”), are subject to trademark, copyright and/or other intellectual property rights or licenses held by Diamond Valley Jewellers, one of its affiliates or by third parties who have licensed their materials to Diamond Valley Jewellers, and are protected by Australian and International Intellectual Property Laws. The entire Content of the Web site is copyrighted as a collective work, and Diamond Valley Jewellers owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Web site, and the site as a whole, are intended solely for personal, non-commercial use by the users of our site. You may download a single copy, print a single hard copy and store a temporary copy (in your computer’s cache) of the Content, provided you:

1. Only use these copies of the Content for your own personal, non-commercial use,
2. Do not copy or post the Content on any network computer or broadcast the Content in any media, and
3. Do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Diamond Valley Jewellers reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not use, copy, download, reproduce,modify, publish, distribute, transmit, store in a retrieval system, transfer or create derivative works from the Content, in whole or in part, without first obtaining written permission from Diamond Valley Jewellers. Nothing on the Web site should be construed as granting any license or right to use any name, logo or trademark without the express prior permission of Diamond Valley Jewellers or the relevant contributor.

Intellectual Property Infringements

You must notify Diamond Valley Jewellers immediately if you become aware of any third party that is or may be infringing the intellectual property rights in the Web site. You must give Diamond Valley Jewellers all assistance in relation to any infringement proceedings. Diamond Valley Jewellers shall have sole control of the defence and settlement of any infringement proceedings. Any recovery from infringement proceedings is the property of Diamond Valley Jewellers.

If a court or Diamond Valley Jewellers determines that the Web site or the Content have infringed or may infringe a third party’s intellectual property rights, Diamond Valley Jewellers shall have the right to alter, delete or modify the Web site or Content in order to avoid continuing infringement.

Use of the Web site

You must be able to form legally binding contracts to use the services provided on the Web Site (i.e. purchase goods).

You must not take any action that might undermine the integrity of the services provided on the Web Site. You must not use the Web site in any manner or for any purpose that is unlawful, or in any manner that violates any right of Diamond Valley Jewellers, or that is prohibited by the Terms and Conditions. In particular it is a condition of your use of and/or access to the Web site that you do NOT do any of the following:

1. Disrupt or interfere with in any way the Web site or the Content;
2. Disrupt or interfere with in any way any server, software, hardware or equipment, operated by Diamond Valley Jewellers or third parties, that is connected to or via the Web site; or
3. Violate any applicable law, statute, ordinance or regulation.

Diamond Valley Jewellers reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of any user of the Web site.


We welcome your feedback regarding the Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to the Web site shall be and remain the exclusive property of Diamond Valley Jewellers. Your submission of any such Comments shall constitute an assignment to Diamond Valley Jewellers of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Diamond Valley Jewellers will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Images & Colours

We have done our best to display as accurately as possible images and colours shown on thi Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Items are not pictured to scale.

Purchasing on this Web Site

When you purchase goods from the Web site you enter into a contract with Diamond Valley Jewellers and accept that you will be bound by the Terms and Conditions operating at the time you placed your order with Diamond Valley Jewellers.

When you purchase goods from the Web site the following terms and conditions form part of the
Terms and Conditions:

1. The prices displayed on this Web site are quoted in Australian Dollars (inclusive of GST) and are valid and effective only in Australia.
2. Orders on this Web site are accepted only for delivery to addresses within Australia.
3. Orders made by you for goods on the Web site are not binding on Diamond Valley Jewellers until accepted by Diamond Valley Jewellers;
4. The prices shown on the Web site for goods are subject to alteration without notice;
5. Property in goods purchased from the Web site remains with Diamond Valley Jewellers until all money owing  for those goods has been paid. Goods will not be despatched to you until they have been paid for in full. Payment to be by Visa or MasterCard. For details of other acceptable payment methods please contact our sales office.
6. Unless stated otherwise, you must pay the costs of transportation to the place of delivery for goods you have purchased from the Web site. Please see our link on this Web site headed “Delivery” for further delivery details;
7. Goods you have purchased from the Web site are at your risk immediately on despatch from our warehouse.

Please see our link on this Web site headed “Delivery” for further purchase details.

Guarantee (Refund Policy)

Diamond Valley Jewellers Jewellers take pride in offering pieces from the finest materials and craftsmanship under strict quality assurance.

Under this Guarantee, if your item

  • does not match the description of your order; or
  • is not fit for its purpose; or
  • is faulty where our conditions of care are met;

we will gladly repair or replace your item, at our reasonable discretion, on presentation of your item and proof of purchase within 12 months of purchase.

Australian Consumer Law

Diamond Valley Jewellers goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights conferred by the Australian Consumer Law, the following express warranties, guarantees and policies apply.

12 Month Guarantee

All Diamond Valley Jewellers jewellery comes with an exclusive 12 month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee.

The 12 month guarantee applies to the quality and workmanship of your Diamond Valley Jewellers product. The following items are not covered:

-Incidental or consequential damage

– Loss or theft of product

-Damage resulting from loss, theft, accident, abuse, misuse, introduction of foreign objects into the product, tempering of prongs, or other elements designed to secure diamonds or gemstones, unauthorised modifications or alterations, Act of God or failure to follow the manufacturer’s instructions.

-Loss of diamonds, gemstones, or any other part of the product unless such loss was caused by a defect in workmanship and/or materials, without any undue stress or damage.

30 Day change of Mind

Diamond Valley Jewellers offers a 30 day period in which customers can return items for a refund or exchange as long as goods are in an as new condition. The goods must not have been worn and must be accompanied by proof of purchase and all the original packaging.

Definition of “As New Condition”

The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of “As New Condition” is at the sole discretion of Diamond Valley Jewellers. This excludes goods ordered specifically for the customer.

Please keep your proof of purchase (receipt).

Diamond Valley Jewellers – Returns Policy

In this returns policy, the expressions “we”, “us” and “our” are a reference to Diamond Valley Jewellers Pty Ltd – ACN [insert abn]

1. Returns Policy

1.1 You may return new items sold and fulfilled online by Diamond Valley Jewellers within 30 days of delivery for a full refund.

1.2 Items should be returned in their original product packaging and the original product tags must be attached. Diamond Valley Jewellers will bear the return shipping costs if the return is the result of our error.

1.3 Please refer to the information supplied with your delivery for contact information to arrange return delivery.

1.4 You should expect your refund within 4 weeks of providing your package to the return shipper.

1.5 Once processed, your refund will be refunded to you within 10 business days.

2. Governing law

This returns policy is governed by the laws in force in Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

3. Consent

3.1 By using this web site you are agreeing to the terms of this returns policy.

3.2 We reserve the right to modify our returns policy as our business needs require. We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.


You agree to defend, indemnify and hold Diamond Valley Jewellers, its subsidiaries, related entities, directors, officers, employees, agents and suppliers harmless from and against any and all claims, damages, costs, losses, liabilities and expenses, including attorneys’ fees, arising directly or indirectly as a result of your use of or access to the Web site or any breach or violation of the Terms and Conditions.

Protection of our Web Site and Others

We may disclose information you provide to our site when we believe such disclosure is appropriate to comply with the law; to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property or safety of our sites, our users or others.


Diamond Valley Jewellers may terminate this agreement and your access to the Web site and the Content at any time without notice.
In the event of termination you must immediately cease accessing and using the Web site and the Content and (at Diamond Valley Jewellers option) return or destroy any hard copies of the Content to Diamond Valley Jewellers and any other electronic copies of the Content within your control or possession. All restrictions imposed on you, licenses granted by you and all disclaimers, indemnities and limitations of liability set out in the Terms and Conditions will survive.


The Web site has a Privacy Policy that applies to all users and is incorporated into these Terms and Conditions by reference. You should read the Privacy Policy before using the Website.

Hyperlinks and Advertising

The Web site may contain hyperlinks and other pointers to internet websites operated by third parties (“Linked Sites”). The Linked Sites are not under the control of Diamond Valley Jewellers and Diamond Valley Jewellers is not responsible for the contents of any Linked Site or any hyperlink contained in a Linked Site. Diamond Valley Jewellers provides these links to you as a convenience only and the inclusion of any link does not imply any endorsement of the Linked Site by Diamond Valley Jewellers. You link to any such Linked Site entirely at your own risk. Diamond Valley Jewellers is not a party to any transaction between you and a Linked Site. Your use of a Linked Site is subject to the terms and conditions of that site in addition to these Terms and Conditions. If there is any inconsistency, to the extent of the inconsistency these Terms and Conditions prevail.

The Web site may also contain third party advertisements (that may or may not contain embedded hyperlinks or referral buttons to Linked Sites). The display of such advertising does not in any way imply an endorsement or recommendation by Diamond Valley Jewellers of the relevant advertiser, its products or services or any such Linked Site. You are referred to the relevant advertiser for all information regarding the advertiser and its products and/or services. To the extent permitted by law Diamond Valley Jewellers accepts no responsibility for any interaction between you and the relevant third party and is released from any liability arising out of or in any way connected with such interaction.

Taxes and Government Charges

Certain taxes and government charges may be payable in relation to the use of the Web site. Unless stated otherwise, Diamond Valley Jewellers has no responsibility for such taxes or other government charges.


If any provision of the Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms and Conditions, which will continue in full force and effect.

All rights not expressly granted in this document are reserved.

Governing Law

Your use of this Web site and any purchases made from it will be governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria and of the Federal Court of Australia.

Orders on this Web site are accepted only for delivery to addresses within Australia.


The Trade Practices Act 1974 (Cth) and all corresponding state and territory legislation imply terms, conditions and warranties into some contracts for the supply of goods and services and prohibit the exclusion, restriction and modification of such terms (“Prescribed Terms“). Except as provided by the Prescribed Terms and to the fullest extent permitted by law, the following applies:

1. This Web site and all of its Content is provided on an “as is” basis without warranties by Diamond Valley Jewellers, its subsidiaries, related entities, directors, officers, employees, agents and suppliers of any kind implied by custom, law or statute, either express or implied, including without limitation warranties of title, implied warranties of merchantability or fitness for a particular purpose, or any representations about the correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Content.

2. Diamond Valley Jewellers, its subsidiaries, related entities, directors, officers, employees, agents and suppliers do not warrant that your access to the Web site will be uninterrupted or that the Web site will operate error free, that any defects will be corrected or that this Web site and its servers are free of computer viruses and other harmful data, code, components or other material.

3. You acknowledge, by your use of this site, that your use of this Web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Web site, and that Diamond Valley Jewellers shall not be liable for any damages of any kind related to your use of this Web site.